Terms and Conditions

1. Definitions
1.1 "Business" refers to Big Screen Co Ltd, providing audio-visual services and products.
1.2 "Client" refers to the individual, company, or organisation engaging the Business for services.
1.3 "Services" refers to the audio-visual system design, equipment proposed or supplied, installation, rental, service and support or any other related services offered by the Business.
1.4 "Agreement" refers to any written or verbal contract between the Business and the Client, incorporating these terms and conditions.

2. Enquiries and Quotations
2.1 All enquiries will be acknowledged within 48 hours of receipt.
2.2 Quotations are provided based on the scope of work as discussed and are valid for 30 days from the date of issuance.
2.3 Quotations are subject to change based on additional requirements or scope alterations not covered in the initial proposal.

3. Acceptance of Work
3.1 The Client's acceptance of a quotation, in writing or via electronic confirmation, constitutes an Agreement under these Terms and Conditions.
3.2 Once accepted, any changes to the scope of work must be requested in writing and may incur additional charges.

4. Payments
4.1 A deposit of 50% is required upon acceptance of the quotation to secure the booking.
4.2 The remaining balance is due either, before final supply of equipment or upon project completion or according to the payment schedule outlined in the Agreement.
4.3 Late payments will incur a fee of 2% per month.
4.4 Payment methods accepted include bank transfer, or credit card.

5. Commitments and Scheduling
5.1 The Business will provide the Services as outlined in the Agreement, adhering to agreed timelines where possible.
5.2 Scheduling changes requested by the Client must be communicated promptly and may result in rescheduling fees.
5.3 The Business is not liable for delays caused by events beyond its control, including but not limited to equipment failure, supplier delays, or force majeure.

6. Equipment and Intellectual Property
6.1 All elements of Title to goods supplied will only transfer once all outstanding fees have been settled and remain with the business until such time.
6.2 The Client is responsible for ensuring the safe use and return of rented equipment. Damage or loss will be charged at the replacement cost.
6.3 Copyright for any original AV content produced remains with the Business unless explicitly transferred in writing.

7. Cancellations and Refunds
7.1 The Client may cancel the Agreement by providing written notice. The following cancellation fees apply:

• 50% of the deposit for cancellations made less than 14 days prior to the scheduled start date.

• 100% of the deposit for cancellations made less than 7 days prior.
  7.2 Refunds are processed within 14 business days

8. Liability
8.1 The Business will not be held liable for indirect, incidental, or consequential damages arising from the performance or non-performance of the Services.
8.2 The Client agrees to indemnify the Business against claims, losses, or damages caused by the Client’s negligence or misuse of equipment.

9. Confidentiality
9.1 The Business will maintain confidentiality of all Client information shared during the project unless disclosure is required by law or agreed upon in writing.

10. Governing Law and Disputes
10.1 These Terms and Conditions are governed by UK Law.
10.2 Any disputes will be resolved through mediation or arbitration as agreed upon by both parties before proceeding to court.

11. Amendments
11.1 The Business reserves the right to update or amend these Terms and Conditions. Changes will be communicated to the Client in writing.

12. Contact Information
For inquiries or concerns, contact us at:

• Email: info@bigscreenonline.co.uk

• Phone: 01493 333470

• Address: 7 Church Lane, Gorleston-on-Sea, Norfolk, NR31 7BE